Buy three get a free gift policyUpdated 2 years ago

We take care of our customers and value your loyalty. To show our appreciation, we offer a standard promotion for every three products purchased in one order on FranceLuxe.com, you will receive one complimentary gift of our choosing. The more products you buy, the more free gifts you receive!

*Free gift promotions and retail discount promotions are not applicable for wholesale orders.

CAN I CHOOSE MY FREE GIFT?

Due to changing inventory, we cannot promise specific accessories as gifts, but we do our best to select wonderful gift items for you. 

MY FREE GIFT WASN'T ADDED TO MY ORDER - WILL I STILL GET IT?

Yes, worry not. We check to ensure each order that qualifies for a free gift receives a free gift regardless if it's added to the order or not. 

I DIDN'T RECEIVE A FREE GIFT IN MY PACKAGE - WHAT SHOULD I DO?

We're so sorry your free gift is missing from your order! We recommend doing the following:

• Review your order and verify that you haven't received a free gift for every three products you purchased.
• Contact us with the below information:
  1. Order number
  2. Photo of the package you have received so we can check if there has been any mistake in our logistics center

Of course, we will be happy to deliver your free gift at no cost. 

We work hard and carefully inspect all our shipments to avoid this kind of issue and we truly appreciate your patience and collaboration to have it fixed for you as soon as possible.