<h4 id="isPasted">FREE U.S. SHIPPING &amp; RETURNS/EXCHANGES ON ALL U.S. ORDERS OVER $50</h4>Expedited delivery is also available for an additional cost.<h4 id="shipping--delivery">SHIPPING &amp; DELIVERY</h4>France Luxe&#xAE; makes every effort to ship your products in a timely fashion. We process and ship orders from our WA warehouse Monday through Friday. Orders that are $50 and over (after discounts are applied) and shipping to a United States address, qualify for free standard shipping. Orders with free standard shipping are usually fulfilled within 2-3 business days, unless otherwise noted. Orders paying for UPS shipping are typically processed within 2 business days. Please note, this shipping policy does not apply to L. Erickson USA product. L. Erickson USA product is handmade specifically for each customer.The shipping cost varies for wholesale orders and customers outside the U.S. depending on the quantity of items and the weight of the order.<h4 id="out-of-stock-items">OUT OF STOCK ITEMS</h4>Please Contact Us with specific questions about availability or special requests.<h4 id="apo-addresses">APO ADDRESSES</h4>Please allow 3 - 4 weeks for delivery after receipt of your order if shipping to an APO address.<h4 id="po-box---air-freight">P.O. BOX - AIR FREIGHT</h4>Please note that we cannot ship air freight to a P.O. Box. Please provide an alternate street address.<h4 id="do-you-ship-internationally">DO YOU SHIP INTERNATIONALLY?</h4>Yes, we do! Kindly note, customers outside the U.S. are responsible for any taxes or duties. International customers are responsible for any fees accumulated on the cost of returning the package if the package is refused or if the duties due are not paid.Due to delivery assurance issues and sanctions, we are unable to process and ship orders to the following countries:<ul><li>Russia</li><li>Iran</li><li>North Korea</li><li>Sudan</li><li>Cuba</li><li>Syria</li></ul><h4 id="how-long-does-shipping-take">HOW LONG DOES SHIPPING TAKE?</h4>France Luxe makes every effort to ship your products in a timely fashion. We process and ship orders from our WA warehouse Monday through Friday. Orders that are $50 and over (after discounts are applied) and shipping to a United States address, qualify for free standard shipping. Orders with free standard shipping are usually fulfilled within 2-3 business days unless otherwise noted. Orders paying for UPS shipping are typically processed within 2 business days.Once you receive your shipment confirmation, please allow 3-5 business days for your order to arrive.&#xA0;<h4 id="how-do-i-track-my-order">HOW DO I TRACK MY ORDER?</h4>You can track your order from your shipping confirmation email or by visiting our&#xA0;<a href="https://franceluxe.gorgias.help/en-US">help center</a>.We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.To track your order on our&#xA0;<a href="https://franceluxe.gorgias.help/en-US">help center</a>:<ol><li style="font-size: 14px;">On our <a href="https://franceluxe.gorgias.help/en-US">help center</a>, click Track.</li><li style="font-size: 14px;">Log in using the email you used to purchase your items. You may select your email or phone number to send the login code to.</li><li style="font-size: 14px;">Select the order you wish to track and select Track.</li></ol>

Shipping

<h4 id="isPasted" style="line-height: 2;">RETURN, REFUND &amp; EXCHANGE POLICY</h4>All of our products are 100% guaranteed. If for any reason or at any time you are unsatisfied with your purchase, you may return your item for an exchange (shipping charges apply for exchanges outside the United States) for a full refund with a complimentary return shipping label. When sending a return, please include a note with your contact information, the reason for the return, and desired outcome.&#xA0;<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">US Domestic ReturnsFor your convenience, we provide prepaid return shipping labels for returns and/or exchanges within the United States. Please follow the below instructions<a href="https://franceluxe.gorgias.help/en-US/contact"></a> to receive your shipping label and we will provide you with an exchange, a store credit for use on future orders, or a refund to your original form of payment. We estimate 7 - 10 business days to receive and process your return and/or exchange.To request a return on our <a href="https://franceluxe.gorgias.help/en-US"></a><a href="https://franceluxe.gorgias.help/en-US">help center</a>:<ol><li style="font-size: 14px;">On our <a href="https://franceluxe.gorgias.help/en-US">help center</a>&#xA0;homepage, click Return.</li><li style="font-size: 14px;">Log in using the email you used to purchase your items. You may select your email or phone number to send the login code to.</li><li style="font-size: 14px;">Select the order you wish to return an item from and click Return.</li><li style="font-size: 14px;">Select the item(s) and quantity you wish to return.</li><li style="font-size: 14px;">Click Request Return.</li></ol><a href="https://franceluxe.gorgias.help/en-US/contact" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto; font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" id="isPasted"></a>International Returns<span id="isPasted" style="
 color: rgb(65, 65, 65);
 font-family: sans-serif;
 font-size: 14px;
 font-style: normal;
 font-variant-ligatures: normal;
 font-variant-caps: normal;
 font-weight: 400;
 letter-spacing: normal;
 orphans: 2;
 text-align: left;
 text-indent: 0px;
 text-transform: none;
 white-space: normal;
 widows: 2;
 word-spacing: 0px;
 -webkit-text-stroke-width: 0px;
 background-color: rgb(255, 255, 255);
 text-decoration-thickness: initial;
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 display: inline !important;
 float: none;">Please be aware that international customers are responsible for any shipping fees for returns and/or exchanges. Returns should be mailed to us at the following address:&#xA0;The Finest Accessories, Inc., &#xA0;Attn: Returns Department &#xA0;1410 W. Dolarway Suite 401 &#xA0;Ellensburg, WA 98926 &#xA0;United States&#xA0;<h4 id="isPasted" style="line-height: 2;">CAN I RETURN A SALE ITEM?</h4>Sale items purchased during our Sale on Sale promotion, <span id="isPasted" style="
 color: rgb(65, 65, 65);
 font-family: sans-serif;
 font-size: 14px;
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 font-variant-ligatures: normal;
 font-variant-caps: normal;
 font-weight: 400;
 letter-spacing: normal;
 orphans: 2;
 text-align: left;
 text-indent: 0px;
 text-transform: none;
 white-space: normal;
 widows: 2;
 word-spacing: 0px;
 -webkit-text-stroke-width: 0px;
 background-color: rgb(255, 255, 255);
 text-decoration-thickness: initial;
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 float: none;">Black Friday, and&#xA0;<span id="isPasted" style="
 color: rgb(65, 65, 65);
 font-family: sans-serif;
 font-size: 14px;
 font-style: normal;
 font-variant-ligatures: normal;
 font-variant-caps: normal;
 font-weight: 400;
 letter-spacing: normal;
 orphans: 2;
 text-align: left;
 text-indent: 0px;
 text-transform: none;
 white-space: normal;
 widows: 2;
 word-spacing: 0px;
 -webkit-text-stroke-width: 0px;
 background-color: rgb(255, 255, 255);
 text-decoration-thickness: initial;
 text-decoration-style: initial;
 text-decoration-color: initial;
 display: inline !important;
 float: none;
 color: rgb(65, 65, 65);
 font-family: sans-serif;
 font-size: 14px;
 font-style: normal;
 font-variant-ligatures: normal;
 font-variant-caps: normal;
 font-weight: 400;
 letter-spacing: normal;
 orphans: 2;
 text-align: left;
 text-indent: 0px;
 text-transform: none;
 white-space: normal;
 widows: 2;
 word-spacing: 0px;
 -webkit-text-stroke-width: 0px;
 background-color: rgb(255, 255, 255);
 text-decoration-thickness: initial;
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 display: inline !important;
 float: none;">Cyber Monday<span id="isPasted" style="
 color: rgb(65, 65, 65);
 font-family: sans-serif;
 font-size: 14px;
 font-style: normal;
 font-variant-ligatures: normal;
 font-variant-caps: normal;
 font-weight: 400;
 letter-spacing: normal;
 orphans: 2;
 text-align: left;
 text-indent: 0px;
 text-transform: none;
 white-space: normal;
 widows: 2;
 word-spacing: 0px;
 -webkit-text-stroke-width: 0px;
 background-color: rgb(255, 255, 255);
 text-decoration-thickness: initial;
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 float: none;">&#xA0;are FINAL SALE and are not eligible for a return, exchange, or credit without exception.<h4 id="isPasted" style="line-height: 2;">PRICE ADJUSTMENT FOR NOW ON SALE ITEMS</h4>If an item you have purchased is reduced in price within two weeks of your order date, we will happily adjust the sale price for you. Please note that we can only make one sale adjustment per item and goods originally purchased on sale are excluded. Sale promotions are only valid for retail orders.

Returns & exchanges

<h4 id="isPasted" style="line-height: 2;">WHAT ARE THE AVAILABLE PAYMENT METHODS?</h4>We accept Visa, MasterCard, American Express, Discover, PayPal, and AmazonPay. Our secure shopping cart system is driven by industry-leading technology including secure 256-bit EV SSL encryption for all sensitive data transmitted during your FranceLuxe.com visit.We do not share any of your personal information with other companies or affiliates except to fulfill contracts we might have with you (for example if you place an order through the Website), or otherwise to pursue our legitimate business interests as described in our Privacy Policy.<h4 id="isPasted" style="line-height: 2;">DO YOU ACCEPT A WIRE TRANSFER PAYMENT?</h4>Yes, we do! We do require that payment be wired to our bank in advance of shipment. Please&#xA0;<a href="https://franceluxe.gorgias.help/en-US/contact"></a><a href="https://franceluxe.gorgias.help/en-US/contact">contact us</a>&#xA0;to let us know when you would like to receive wiring instructions.<h4 id="isPasted" style="line-height: 2;">HOW LONG SHOULD A REFUND TAKE TO REACH ME?</h4>Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for the purchase.

Payment

<h4 id="isPasted">DO YOU OFFER GIFT CARDS?</h4>Yes, we do! You may purchase the below most popular E-Gift Card amounts on franceluxe.com&#xA0;<a href="https://franceluxe.com/products/e-gift-card"></a><a href="https://franceluxe.com/products/e-gift-card">HERE</a>.<ul><li style="font-size: 14px;">$25</li><li style="font-size: 14px;">$50</li><li style="font-size: 14px;">$100</li><li style="font-size: 14px;">$150</li><li style="font-size: 14px;">$250</li><li style="font-size: 14px;">$500</li></ul>If you would like a physical gift card or an amount that is not listed, fill free to reach out to us&#xA0;<a href="https://franceluxe.gorgias.help/en-US/contact"></a><a href="https://franceluxe.gorgias.help/en-US/contact">HERE</a>&#xA0;and we&apos;d be happy to assist you!<h4 id="how-long-are-gift-cards-valid-for">HOW LONG ARE GIFT CARDS VALID FOR?</h4>Generally speaking, and unless clearly specified in the communication, France Luxe Gift Cards do not expire.&#xA0;

Gift cards

Information about our buy three get a free gift policy.

We take care of our customers and value your loyalty. To show our appreciation, we offer a standard promotion for every three products purchased in one order on&#xA0;<a href="https://franceluxe.com/"></a><a href="https://franceluxe.com/">FranceLuxe.com</a>, you will receive one complimentary gift of our choosing. The more products you buy, the more free gifts you receive! *Free gift promotions and retail discount promotions are not applicable for wholesale orders.<h4 id="can-i-choose-my-free-gift">CAN I CHOOSE MY FREE GIFT?</h4>Due to changing inventory, we cannot promise specific accessories as gifts, but we do our best to select wonderful gift items for you.&#xA0;<h4 id="isPasted">MY FREE GIFT WASN&apos;T ADDED TO MY ORDER - WILL I STILL GET IT?</h4>Yes, worry not. We check to ensure each order that qualifies for a free gift receives a free gift regardless if it&apos;s added to the order or not.&#xA0;<h4 id="isPasted">I DIDN&apos;T RECEIVE A FREE GIFT IN MY PACKAGE - WHAT SHOULD I DO?</h4>We&apos;re so sorry your free gift is missing from your order! We recommend doing the following:<ul><li id="isPasted" style="font-size: 14px;">Review your order and verify that you haven&apos;t received a free gift for every three products you purchased.<a href="mailto:customercare@franceluxe.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 86, 179); text-decoration: underline; background-color: rgb(255, 255, 255); user-select: auto; font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></a><a href="mailto:customercare@franceluxe.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 86, 179); text-decoration: underline; background-color: rgb(255, 255, 255); user-select: auto; font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></a></li><li style="font-size: 14px;"><a href="mailto:customercare@franceluxe.com">Contact us</a> with the below information:<ol><li style="font-size: 14px;">Order number</li><li style="font-size: 14px;">Photo&#xA0;of the package you have received so we can check if there has been any mistake in our logistics center</li></ol></li></ul>Of course, we will be happy to deliver your free gift at no cost.&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We work hard and carefully inspect all our shipments to avoid this kind of issue and we truly appreciate your patience and collaboration to have it fixed for you as soon as possible.

Buy three get a free gift policy

Information on how to get in touch with us about concerns with your order.

<h4 id="i-received-a-faulty-item---what-should-i-do">I RECEIVED A FAULTY ITEM - WHAT SHOULD I DO?</h4>At France Luxe, we pride ourselves on providing you with quality accessories and a satisfying customer experience. We are incredibly sorry if you have received a faulty item.Please&#xA0;<a href="mailto:customercare@franceluxe.com"></a><a href="mailto:customercare@franceluxe.com">get in touch with us</a> and provide us with more details listed below.<ol><li style="font-size: 14px;">Order number</li><li style="font-size: 14px;">Product&#xA0;name</li><li style="font-size: 14px;">Images where the flaw&#xA0;can be seen</li></ol>Once we receive all the information required, we will evaluate the incident and do our best to resolve the issue as soon as possible.<h4 id="isPasted">I RECEIVED AN INCORRECT ITEM - WHAT SHOULD I DO?</h4>We want to fix any issues with incorrect items straight away. If you receive an incorrect item, please&#xA0;<a href="mailto:customercare@franceluxe.com"></a><a href="mailto:customercare@franceluxe.com">contact us</a>&#xA0; providing the following information:<ol><li style="font-size: 14px;">Order number</li><li style="font-size: 14px;">Photo&#xA0;of the incorrect item</li><li style="font-size: 14px;">The product name of the item you didn&apos;t receive</li></ol>What we can do for you:<ul><li id="isPasted" style="font-size: 14px;">In the case the product is in stock, we will send you a replacement as soon as possible.</li><li style="font-size: 14px;">In the case the product is out of stock, we can process an exchange&#xA0;for an item of your choice of equal or lesser value or we can process a&#xA0;refund&#xA0;for the missing item.</li></ul>Of course, we will be happy to deliver the correct or replacement item at no cost in case it is necessary.We work hard and carefully inspect all our shipments to avoid this kind of issue and we truly appreciate your patience and collaboration to have it fixed for you as soon as possible. &#xA0;<h4 id="isPasted">I&apos;M MISSING AN ITEM FROM MY ORDER - WHAT SHOULD I DO?</h4>We&apos;re so sorry that there&apos;s an item missing from your order! We recommend doing the following:<ul><li style="font-size: 14px;">Review your order and verify that the missing item is listed on your shipment summary provided in the package.<a href="mailto:customercare@franceluxe.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 86, 179); text-decoration: underline; background-color: rgb(255, 255, 255); user-select: auto; font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" id="isPasted"></a></li><li style="font-size: 14px;"><a href="mailto:customercare@franceluxe.com">Contact us</a> with the below information:<ol><li style="font-size: 14px;">Order number</li><li style="font-size: 14px;">The product name of the item you didn&apos;t receive</li><li style="font-size: 14px;">Photo&#xA0;of the package you have received so we can check if there has been any mistake in our logistics center</li></ol></li></ul>What we can do for you:<ul id="isPasted"><li style="font-size: 14px;">In the case the product is in stock, we will send you your missing item as soon as possible.</li><li style="font-size: 14px;">In the case the product is out of stock, we can process an exchange&#xA0;for an item of your choice of equal or lesser value or we can process a refund&#xA0;for the missing item.</li></ul>Our shipping team packages every order with the utmost care and attention to detail. That being said, oversights, unfortunately, do happen on rare occasions, but our Customer Service team would be happy to assist with any instances where an item is missing from your order!

Orders

Shipping

Returns & exchanges

Payment

Gift cards

Buy three get a free gift policy

Order concerns